FAQs

Online check-in is available from 90 days in advance prior to departure. Guest may access online check-in here. There will be designated counters for guests that have done online check-in.

City check-in in Hong Kong and Singapore are available from 2 days up to 1 day in advance prior to departure. Guests who embark in Hong Kong please click here to learn more. 

Check-in and boarding times depend on ship schedule. Please refer to your cruise tickets which will highlight boarding/check-in times.

Guests are required to present their cruise tickets at check-in counter to obtain their stateroom key card.

It is not mandatory for guests to provide credit card/debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster Express check-out and final settlement of your account on the last day of your cruise.

Alternatively you may approach reception to settle your account.

Once you have settled your stateroom account you may collect your passport & disembark.

The Palace guests can enjoy their priority check-in, priority embarkation and disembarkation.

Disembarkation will only commence after ship clearance is obtained from local Authorities.

It is not mandatory to provide credit card / debit card or cash deposit to establish onboard account. However, pre-authorization will facilitate faster check-out and final settlement of your account on the last day of your cruise.

Guests may log in to Quick Pay Self Check Out system to apply preauthorization by scanning the Quick Pay QR codes onboard. For World Dream, guests also have the option to sign up for the pre-authorization at the moment they get their Stateroom Access Card at the embarkation hall.

For security and fraud protection, credit cards issued by certain organizations may be declined by the system.

For optimal onboard experience of guests, there is also minimum pre-authorization amount as follow (may adjusted at the discretion of ship management on case by case basis):

Dream Cruises charges a per person gratuity as part of our cruise offering. The gratuity will be charged onboard to our guests’ stateroom folio at the end of the cruise, when the guest settles their onboard expenses.

*Above rates are per-person and per-night. Gratuity policy is subject to change at any time.

Guests are strictly prohibited from bringing any alcohol, alcoholic drinks, intoxicating liquor, or beverages onboard the ship.

We will safeguard any alcoholic beverages brought on board until disembarkation. Alcohol brought onboard will be collected by security at the gangway and guests may collect their bottles at the gangway during disembarkation.

Genting Dream and World Dream: We have Pack n Play cribs (size: L40” x W 28.5” x H 29”) and regular wooden cribs (size: L40” x W25.5” x H38.5). Yes, a baby crib will be provided on request.  

Explorer Dream: We have 10 Baby Cribs.

If you need medical assistance onboard, you may call the ship’s doctor or the Reception. There will be a charges for medical services rendered. 

Guests are advised to bring their own medical equipment if necessary (e.g., Nebulizer, C-pap, Bi-pap, medicine, oxygen, etc.). You must check with our Reservation Department or Reservation Centre before sailing to see if the equipment is allowed onboard.

In case of any emergency, arrangements will be made to transport guests to the nearest hospital.

Yes, available on request. Please visit our website or contact us to make request.

Yes, we will have wheelchairs available on request and a declaration form with deposit is required at time of borrowing. Should guests require wheelchair use on a permanent basis they should bring their own. Wheelchair users should be reminded to request an accessible stateroom.

*Use of wheelchair is not permitted at shore side of ports of call.

Guests who are unable to take a few steps without assistance from a supportive device will be unable to board the tenders* to go ashore. Please note that collapsible wheel chairs are allowed, but the guest must be independently mobile to board and exit the tenders. Crew members are there to assist, but they cannot support, carry or lift guests on board the tender for safety reasons.

If guests are unable to tender or disembark due to the above circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of both guests and crew takes precedence. 

*Tender is a small boat used to transfer passengers from ship to shore when the ship is at anchor.

he Dream Points required to maintain the current membership tier and upgrade to the next tier are set out below. The tier status awarded is based on the total Dream Points accumulated in the past 36 months.