FAQs

Yes, but subject to amendment and cancellation charges. Details please see Amendment Policy and Cancellation Policy.

If unable to cruise please inform Dream Cruises or your Travel Agent immediately. Cancellation penalties may apply. 

It may be possible but at guests own expense.

One adult / guardian/ teacher 18 years+ can escort up to 3 children (minors) under 18 years with the authorization from their parents and/or certified caregiver. At least one adult 18 years+ must be in each stateroom. 

Online check-in is available from 90 days in advance prior to departure. Guest may access online check-in here. There will be designated counters for guests that have done online check-in.

City check-in in Hong Kong and Singapore are available from 2 days up to 1 day in advance prior to departure. Guests who embark in Hong Kong please click here to learn more. 

Check-in and boarding times depend on ship schedule. Please refer to your cruise tickets which will highlight boarding/check-in times.

Guests are required to present their cruise tickets at check-in counter to obtain their stateroom key card.

It is not mandatory for guests to provide credit card/debit card or cash deposit to establish their onboard account. However, pre- authorization will facilitate faster Express check-out and final settlement of your account on the last day of your cruise.

Alternatively you may approach reception to settle your account.

Once you have settled your stateroom account you may collect your passport & disembark.

The Palace guests can enjoy their priority check-in, priority embarkation and disembarkation.

Disembarkation will only commence after ship clearance is obtained from local Authorities.

For your comfort, guests are advised to travel light. Each person is allowed to bring along up to two pieces of personal luggage onboard. Luggage check-in will be available at the check-in counter. 

However, open bags, plastic bags and any fragile items in luggage are not encouraged to be checked in. All important medicine or important document must not be placed in checked in luggage as it might take time for your luggage to be delivered to your Stateroom. It is advised to check with the airline for baggage policy if you are travelling by air.

Smart casual is encouraged at all Food and Beverage outlets at all times. Shorts and slippers are allowed in open pool decks and Lido only. Do remember to bring along appropriate attire for the pool, spa and gym if you wish to use the facilities.

Guests are free to bring non-perishable pre-packaged food in limited quantities. For health and safety reasons, perishable food & meat products such as fruits, vegetables, pastries, raw meat, poultry, seafood and cooked food are prohibited.

For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations possible, pets of any size are not permitted on the vessel.

Yes, a visa on arrival can be arranged for most nationalities on the Vietnam itinerary providing guests book ship arranged shore excursions. Guests under their own arrangements are responsible for their own visas.

Visitors who travelling to Japan by cruise ship with valid passports is not required Japan entry visa (disembark or newly embark is inapplicable). Passenger is required to prepare a photocopy of passport (bio data page) in A4 paper size for landing.

Yes, please refer to Dream Cruises Onboard App for details.

Each stateroom will have 2 Chinese 3-pin sockets and remaining will be HKG sockets (UK). All staterooms have USB sockets on each side of the main bed. 

We have Wi-Fi, costs are subjected to various Wi-Fi packages. Please refer to Wi-Fi Pricing.

Front Office/Reception offers a currency exchange service. There are no ATM’s onboard. 

Onboard Credit is strictly nonrefundable or redeemable for cash. Please refer to Privileges for detail. 

It is not mandatory to provide credit card / debit card or cash deposit to establish onboard account. However, pre-authorization will facilitate faster check-out and final settlement of your account on the last day of your cruise.

Guests may log in to Quick Pay Self Check Out system to apply preauthorization by scanning the Quick Pay QR codes onboard. For World Dream, guests also have the option to sign up for the pre-authorization at the moment they get their Stateroom Access Card at the embarkation hall.

For security and fraud protection, credit cards issued by certain organizations may be declined by the system.

For optimal onboard experience of guests, there is also minimum pre-authorization amount as follow (may adjusted at the discretion of ship management on case by case basis):

- 5 or 6 night sailings: HKD 5,000 / SGD 250
- 3 or 4 night sailings: HKD 2,000 / SGD 200
- 2 night sailings: HKD 2,000 / SGD 150
- 1 night sailings: HKD 1,000 / SGD 150

Dream Cruises charges a per person gratuity as part of our cruise offering. The gratuity will be charged onboard to our guests’ stateroom folio at the end of the cruise, when the guest settles their onboard expenses.

Stateroom Type	Genting Dream (2 years and above)	World Dream (2 years and above)	Explorer Dream (2 years and above)	Below 2 years old
Palace Villa	HKD150	SGD26	NTD580	N/A
Palace Penthouse
Palace Deluxe Suite
Palace Suite
Balcony Deluxe Class	HKD120	SGD21	N/A
Balcony Class			NTD450
Oceanview Class
Porthole Class	N/A	N/A
Interior Class	HKD120	SGD21

*Above rates are per-person and per-night. Gratuity policy is subject to change at any time.

18% service charge will be applied to onboard Food & Beverage (F&B), as well as for the Spa & Salon.

No, however on every 5N cruise we will have a Dream Night and other themed nights may be arranged from time to time.

Yes. Additional cost may apply. Guest can contact us to make request.

Guests are strictly prohibited from bringing any alcohol, alcoholic drinks, intoxicating liquor, or beverages onboard the ship.

We will safeguard any alcoholic beverages brought on board until disembarkation. Alcohol brought onboard will be collected by security at the gangway and guests may collect their bottles at the gangway during disembarkation.

Guests must be at least 18 years old to be served wine and beer. 

Dream Cruises reserves the right to refuse service of alcohol to any guest that it believes is underage or who does not have the proper identification (a government-issued photo ID).

Yes, guests with birthday within the cruise (including disembarkation day) are entitled.

Please contact us to request with Dream Cruises before sailing, or contact ship’s personnel once onboard.

It is free seating for inclusive outlets. Reservations are required for specialty outlets. 

No irons or any form of heating or cooking equipment is allowed onboard. All is subjected to Marine Safety Standards. 
All staterooms have a kettle.

Yes tap water in stateroom is drinkable.

Smoking is not permitted in staterooms. Smoking is permitted in designated areas only.

Yes.

Yes, all main shows in Zodiac theatre and most of the general entertainment around the ship are complimentary. Additional charges may apply to special events or performances from time to time. For detailed shows schedule, please refer to the shows schedule in the Dream Daily or Dream Weekender.

There will be a daily ship newsletter delivered to your stateroom detailing all activities. This will also display on your stateroom TV.

2 metres at the deepest point.

No, but we have highly qualified pool attendants.

Children under 12 years must be accompanied by an adult. They must be toilet trained and no diapers allowed.

Dining privileges include:

• Exclusive access to the Palace Restaurant with complimentary dining, including delicacies created with premium ingredients and exclusively featured gourmet items
• Set meal entitlements at Palace Restaurant and designated specialty dining restaurants
• Complimentary healthy meal options in the Palace Restaurant
• Happy Hour with complimentary drinks such as selected wines, beers, spirits and non-alcoholic beverages at selected venues
• Free-flow of Chinese and Japanese teas, and coffee throughout the day at selected venues
• Priority booking for Chef's Table* and Vintage Room
• Complimentary in-suite dining for Palace Villa guests

*only applicable to Genting Dream and World Dream
Note: Actual privileges, facilities and amenities of The Palace may vary by ship. Privileges are subject to change without prior notice.

Each guest staying in the eligible suite category receives one (1) lunch and one (1) dinner entitlement per day. Complimentary breakfast is available to all Palace guests at the Palace Restaurant, Dream Dining Room and The Lido and are not counted into set meal entitlements.

Explorer Dream: Depending on the duration of your cruise, each guest receives 3 (2-Night), 5 (3-Night), 7 (4-Night) or 9 (5-Night) entitlements.

World Dream: Depending on the duration of your cruise, each guest receives 4 (2-Night) or 6 (3-Night) entitlements.

Genting Dream: Depending on the duration of your cruise, each guest receives 3 (2-Night) or 5 (3-Night) entitlements.

All guests residing in our Palace suites are eligible to receive dining privileges.

Yes, children are entitled to the same privileges. However, alcoholic beverages will not be served to minors at any time.

The set menu is eligible for Palace guests only. It is on a per person basis and cannot be transferred or given to non-Palace guests.

The Palace set menus include unlimited coffee, tea, Chinese tea or green tea in the Palace restaurant and specialty restaurants at no additional charge during meal hours.

The complimentary set meal entitlements are non-redeemable for cash.

One (1) meal entitlement is equivalent to one (1) visit and one (1) menu during each meal period. Each complimentary set meal entitlement is non-accumulative and will expire after each meal period. Therefore, only one meal entitlement may be used during the same meal time, regardless of which restaurant is visited.

Each set menu is carefully curated by our Chefs with premium ingredients. Set menus are available to Palace guests free of charge. If non-Palace guests wish to enjoy these set menus, a-la-carte charges apply. Priority will be given to our Palace guests.

Set meal entitlements include 1 lunch and 1 dinner per guest per day.

Our Palace Restaurant is designed to welcome all Palace guests for complimentary breakfast, which is not factored into the set meal entitlements. Complimentary breakfast is also available at Dream Dining Room and The Lido.

The Palace Restaurant is designed to welcome all Palace guests to the complimentary comfort menu, which is available outside of regular meal times/teatime, as well as afternoon tea and supper*. This meal does not count towards the set meal entitlements.

*Supper is only available on Genting Dream.

Explorer Dream: Designated restaurants include Palace Restaurant and, specialty dining restaurants include Silk Road Chinese Restaurant, Umi Uma, Hot Pot, Blue Lagoon.

World Dream: Designated restaurants include Palace Restaurant and, specialty dining restaurants include Silk Road Chinese Restaurant, Umi Uma, Seafood Grill & Prime Steakhouse by Mark Best, Hot Pot, Blue Lagoon.

Genting Dream: Designated restaurants include Palace Restaurant and, specialty dining restaurants include Silk Road Chinese Restaurant, Umi Uma, Seafood Grill & Prime Steakhouse by Mark Best, Hot Pot and Blue Lagoon.

Entitlements are valid during regular operating hours of the eligible restaurants.

Please refer to onboard flyer and the Dream Daily in your suite for restaurant opening hours. Guests may also contact their Butler or the Butler Concierge Service at Palace Reception which is available 24 hours.

Dining options vary from ship to ship, but guests can feast at a number of inclusive and specialty restaurants, covering authentic Asian and International dining to satisfy every palate. In addition, our Palace Restaurant is designed to welcome all Palace guests for complimentary breakfast, comfort menu, supper menu and afternoon tea.

All set meal entitlements are subject to reservations and table availability.

Before you cruise: Guests can reserve a table for their set meal entitlements after performing online check-in. Applicable to Genting Dream only.

On board: Butlers or the Butler Concierge Service are happy to make any necessary arrangements for Palace guests. Butler Concierge Service at Palace Reception is available 24 hours.

Reservations can be cancelled free of charge. Guests may contact their Butler or the Butler Concierge Service at Palace Reception which is available 24 hours. However, we kindly ask the guest to be considerate and inform your butler concierge of the reservation cancellation at the earliest possible time so that we can offer the reservation time slot to other guests.

During the cruise, the eligible specialty restaurants can only be visited once, whereas the Palace Restaurant may be visited more than once. During any additional visits at specialty restaurants, meals will be charged at a-la-carte price.

The Palace Restaurant is not considered a Specialty Restaurant. Therefore, the Palace Restaurant can be visited multiple times throughout the cruise. However, guests may only use one meal entitlement per meal time and visit, regardless of which restaurant they choose to visit.

Any meals exceeding your set meal entitlements will be charged at regular a-la-carte price.

Reservations will be held for 15 minutes and tables will be released afterwards.

Should you have special dietary requests such as vegetarian or gluten-free, please request at time of booking your cruise or contact your Butler or Butler Concierge Service once on board.

Set meal entitlements cannot be used on room service.

Copies of set menus are available at the Palace Reception and Palace Restaurant entrance. Guests may also contact their Butler or the Butler Concierge Service at Palace Reception which is available 24 hours.

Guest can make a reservation at the eligible restaurants for early or late seating during opening hours. Reservations are subject to availability.

Genting Dream and World Dream: We have Pack n Play cribs (size: L40” x W 28.5” x H 29”) and regular wooden cribs (size: L40” x W25.5” x H38.5). Yes, a baby crib will be provided on request.  

Explorer Dream: We have 10 Baby Cribs.

Little Dreamers Club is complimentary during non-peak season and available for children 2 to 12 years of age. A maximum of 2 hrs per child will be free of charge and succeeding hours will be chargeable during peak season.

No, babysitting service is not available currently.

Most souvenirs are allowed. Please refer to Customs/Ship's restrictions on prohibited items. 

When the ship docks at a new port, one of the best ways to explore is through a shore excursion. Shore excursions are chosen by you based on your interest, activity level, or at your request, customizable to your group. Dream Cruises offers a variety of shore excursions that will take you to memorable sites to experience the local culture at each destination. 

It is highly advised to book your excursions through Dream Cruises, as our trusted tour operators have been carefully selected to meet our high standards. Every effort is made to ensure that each tour operates safely, and must co-ordinate with our shipboard team. In the event your return from a tour is delayed, Dream Cruises is able to closely monitor, and hold the ship for you if necessary. 

You can book at the time when you are making your reservation or via dedicated Shore Excursions & Cruise Consultant once onboard.

Priority disembarkation is given to ship arranged shore excursion guests, followed by Free & Easy guests under their own arrangement. Please be aware if arranging own shore excursions or Free & Easy arrangements, we are unable to provide any visa on arrival for Vietnam. Please follow ship's program for disembarkation time.

The Dream Cruises vessels are designed according to International Regulations with your complete safety in mind and features state-of-the-art safety and security equipment. 

The vessel is equipped with various safety systems and lifesaving appliances such as lifeboats, rescue boats and marine evacuation system and. All Dream Cruises officers, staff and crew are thoroughly trained to respond to any emergency, 24 hours a day. 

In accordance with International Maritime Regulations, a mandatory passenger muster drill is conducted with all newly embarked guests prior to or upon departure. 

It is your responsibility to attend this drill as well as familiarize yourself with the vessel’s safety and emergency procedures, including the escape route from your Stateroom. Our Assembly Stations are located on decks 6, 7 and 8. The escape route to your Assembly Station is indicated on the inside of your Stateroom door. 

Lifejackets will be distributed by the crew at the Assembly Station in the unlikely event of an emergency.

If you need medical assistance onboard, you may call the ship’s doctor or the Reception. There will be a charges for medical services rendered. 

Guests are advised to bring their own medical equipment if necessary (e.g., Nebulizer, C-pap, Bi-pap, medicine, oxygen, etc.). You must check with our Reservation Department or Reservation Centre before sailing to see if the equipment is allowed onboard.

In case of any emergency, arrangements will be made to transport guests to the nearest hospital.

Smoking is permitted at designated open deck areas and indoor locations only. Please use the ashtrays provided. For environmental and safety reasons, it is strictly forbidden to throw cigarettes over board and to smoke inside the Staterooms. Please refer to your Stateroom TV for detailed Smoking Policy. 

In order to ensure the safe disposal of sharp items such as needles, syringes, lancets or other sharp objects while on-board, our Housekeeping attendants have access to sharps containers, which can be provided to you to keep in your stateroom.

Yes, guests with birthday within the cruise (including disembarkation day) are entitled.

Yes, available on request. Please visit our website or contact us to make request.

For our guests with disabilities, please contact Reception for the facilities below.
 – Wheelchair and wheelchair accessible Staterooms are available.
 – Wheelchair users should be reminded to request an accessible stateroom.

Yes, we will have wheelchairs available on request and a declaration form with deposit is required at time of borrowing. Should guests require wheelchair use on a permanent basis they should bring their own. Wheelchair users should be reminded to request an accessible stateroom.

*Use of wheelchair is not permitted at shore side of ports of call.

Guests who are unable to take a few steps without assistance from a supportive device will be unable to board the tenders* to go ashore. Please note that collapsible wheel chairs are allowed, but the guest must be independently mobile to board and exit the tenders. Crew members are there to assist, but they cannot support, carry or lift guests on board the tender for safety reasons.

If guests are unable to tender or disembark due to the above circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of both guests and crew takes precedence. 

 

*Tender is a small boat used to transfer passengers from ship to shore when the ship is at anchor.

Once you have settled your stateroom account, you can then collect your travel document. 

Disembarkation will only commence right after ship clearance is obtained from local Authorities. 

Palace guests will have priority disembarkation arrangement. But it is still subject to immigration procedure.

Please contact Customer Service.

DreamElite is the customer recognition programme of Dream Cruises. It is our heartfelt way to thank our valued customers by bringing them a host of benefits and privileges to enrich their cruising experiences. General, Jade, Sapphire, and Diamond are the four membership tiers. Upon enrolment, you will become a General member and you can start earning Dream Points for every qualified cruise night and spending on board. The more Dream Points you earn, the higher your membership tier and the more privileges you can enjoy.

he Dream Points required to maintain the current membership tier and upgrade to the next tier are set out below. The tier status awarded is based on the total Dream Points accumulated in the past 36 months.

Membership Tier	Requirement
General	Upon enrolment, from 0 to 499 Dream Points
Jade	Members who have earned 500 to 4,999 Dream Points
Saphhire	Members who have earned 5,000 to 29,999 Dream Points
Diamond	Members who have earned 30,000 Dream Points or more

You may enrol online at Web Enrolment Form, or by completing a written enrolment form, or by registering directly with the Dream Cruises Customer Contact Centre. 

DreamElite loyalty programme is complimentary. Membership is open to anyone aged 18 or above. To enrol, he/she must provide accurate personal details including full English alphabetic name on passport, valid email address, mobile number, date of birth, country/region and city of residence.

You will be eligible to earn Dream Points as soon as you enrol in our programme. If you enrol on board before check-out, Dream Points will be accumulated automatically for all qualified cruise nights and spending for the same cruise trip.

You can earn 1 Dream Point for every USD 1 spent up to a maximum of 10,000 Dream Points per transaction charged to your stateroom access card. The more Dream Points you earn, the more benefits and privileges will be offered. You will also earn 200 Dream Points per cruise night or 400 points per night for Dream Palace bookings at standard fares once you complete your qualified sailing.