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dreamcruiseline.com
BOOK YOUR HOLIDAY
  1. Shore excursion fares of World Dream are denominated in HKD, while shore excursion fares of Genting Dream are denominated in SGD.
  2. 10% savings on advance booking of shore excursions is only applicable for DreamElite Diamond Members who purchase shore excursions at two ports of call (excluding transfer or shuttle services) in one booking. Advance booking must be made via DreamElite Member Services Hotlines or en.memberservices@dreamcruiseline.com at least 2 working days before embarkation. This offer must be enjoyed by the Member and cannot be transferred or extended to travel companions and/or other guests on board.
  3. DreamElite Jade, Sapphire and Diamond Members who purchase shore excursions at two ports of call (excluding transfer or shuttle services) in one booking at least 2 working days before embarkation will receive an exclusive gift. To enjoy the offer, advance booking must be made via DreamElite Member Services Hotlines or en.memberservices@dreamcruiseline.com.  This offer must be enjoyed by the Member and cannot be transferred or extended to travel companions and/or other guests on board.
  4. Child fare is applicable to those aged 11 or below. Infants aged below 2 is free.
  5. Shore excursion tickets are neither refundable nor transferrable after they have been sold.
  6. Shore excursions require a minimum number of participating persons and may be cancelled if there are insufficient participants. DreamElite Diamond Members can also enjoy the 10% discount on the rest pre-booked tour(s) and/or new tour(s) booked on board. Full refund will be applied for cancelled bookings excluding the discount on shore excursions.
  7. All shore excursions are sold on a first-come, first-served basis and have a maximum limit of participating persons. To avoid disappointment, passengers are recommended to reserve shore excursions early.
  8. Some shore excursions may require long-distance walking. It is recommended that passengers should consider their physical conditions before joining such shore excursions.
  9. Please be careful of personal belongings at all times in order to avoid thefts and robberies.
  10. Please take extra care and caution when walking inside and outside the ports or during shore excursion in order to avoid accidents.
  11. Please pay attention to hygiene conditions when going outside.  Please do not drink nor dine in dirty environments.
  12. Shore excursion is operated by the independent local tour operator and ticket is sold by Dream Cruises as an agent for and on behalf of such tour operators. Dream Cruises (including its officers, employees and affiliates) will not be responsible for the act, negligence, default or omission of such tour operators and/or any losses or damages suffered by the passenger in relation to their shore excursion.
  13. Tour operator shall have the right to change the itineraries (including, without limitation, place of visit, transportation, accommodation and meal arrangements) due to operational need, weather conditions and/or safety, comfort or enjoyment of the passengers.  Neither Dream Cruises nor the tour operator shall be liable for loss, delay, inconvenience, disappointment or expenses whatsoever incurred or suffered by the passenger in such circumstances.
  14. Dream Cruises (including its officers, employees and affiliates) and tour operator shall not be liable for any loss, damages, claims, costs and expenses incurred and/or suffered by the passenger in relation to any force majeure events including, without limitation, war or threat of war, riot, disaster, acts of Gods (which includes but not limited to adverse weather condition, storm, tsunami, earthquake and/or typhoon), terrorist activity, fire, technical problem with transport, closure of port, strikes or other industrial action, act or decision of any government authority and any other events beyond the control of Dream Cruises and the tour operator. 
  15. Tour operators reserve the right to refuse the passenger to join shore excursions or cancel shore excursions for the following several reasons: late passengers; safety reasons; immigration and custom clearance; and conditions beyond the control of the tour operator.
  16. Information on this promotional leaflet is correct at the time of print. Dream Cruises reserves the final right to amend and change any applicable terms and conditions on this promotional leaflet without prior notice. In case of any disputes, the decision of Dream Cruises shall be final.
  17. Dream Cruises will not be held responsible for any activity/transportation in ports of call other than that which is arranged through the tour desk onboard the vessels of Dream Cruises.  Any activity/transportation inside or outside the port area is not within the control of Dream Cruises.
  18. Itineraries and tour prices are subject to change without prior notice. Kindly refer to the final tour information onboard.
  19. For passengers in wheelchairs, there will be crew members to guide and steady them as they embark for shore excursions, but the crew members cannot support, carry or lift guests on board the tender for safety reasons. Passengers in wheelchairs please wear appropriate, flat, and securely attached footwear, when embarking and disembarking the tender. If passenger uses a wheelchair or mobility scooter, please note that passenger or passenger’s travelling companion is responsible for assembling and disassembling the wheelchair/mobility scooter.
  20. Travel Accident Insurance
Age
Medical expenses payable due to accident happened during the course of the journey
Charges payable for medical evacuation conducted during the course of the journey
6 months or above
US$5,000
US$5,000
  • This Travel Accident Insurance is provided by AIG.  The provisions and exclusions as staged under the AIG policy shall be conclusive.  The company has the absolute right to terminate the policy without any notice.
  • Travel Accident Insurance is not meant to replace your own travel insurance.  For sake of completeness, we strongly advise you to obtain your own insurance arrangement before departure.
  • Please note that any claim for illness or injury must be formally lodged with full particulars to our Customer Service strictly within thirty (30) days from the date of the incident. Claims lodged after the said timeframe shall be considered as time-barred.