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Membership Tiers & Benefits

What is DreamElite?
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What are the DreamElite membership tiers?
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How do I maintain or upgrade my membership tier in DreamElite?
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Why has my membership tier been downgraded?
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How can I check the status of my membership tier?
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What are the benefits of DreamElite membership?
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What are e-Vouchers?
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How do I know how many e-Vouchers I have and of what kind?
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How do I redeem my e-Vouchers?
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How can I log in to my online account on board? Do I need to pay internet access charges?
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Can I share my e-Vouchers with my travel companion?
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If I fail to log in to my online account on board to retrieve my e-Vouchers, how can I enjoy the member benefits?
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Enrolment & Account Management

How do I enrol in DreamElite?
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Is there any enrolment fee or annual membership fee for DreamElite?
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Can I transfer my membership to another individual?
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I am a member of Genting Rewards, could I also enrol in DreamElite?
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Who is qualified to enrol in DreamElite?
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If I stay with my spouse in one stateroom, do we two have to enrol separately?
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Can my children enrol in DreamElite?
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Can I enrol if I book through travel agents?
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Will I receive a physical membership card?
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How can I find out my membership number?
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Do I need to quote my membership number for every booking?
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Do I need to quote my membership number for every onboard purchase?
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How do I activate my membership account?
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What if I forget my password?
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Why have I not received information on the latest promotions from Dream Cruises?
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Earning Dream Points

When can I start earning Dream Points?
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How do I earn Dream Points?
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Are there any cruise trips/nights not eligible to earn Dream Points?
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My bill was not settled in USD, how are Dream Points calculated
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What kinds of activities or purchases on board are qualified to earn Dream Points?
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What kinds of activities or purchases on board are not qualified to earn Dream Points?
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If the payment is not an exact multiple of USD, how are Dream Points calculated?
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Can Dream Points be exchanged for cash?
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If I book through travel agents, can I earn Dream Points?
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Could I use my Dream Points for free stateroom or onboard credits?
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If I book and pay the cruise fare for my family, but am not one of the cruisers, could I earn Dream Points?
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If I pay the cruise fare for my family, could they earn Dream Points?
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If I cancel the cruise booking after full payment, could I still earn Dream Points?
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Could I transfer to or combine my Dream Points with my family members’ accounts?
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If my family’s spending onboard is charged to my stateroom access card, could I earn all Dream Points?
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Could I combine my Genting Rewards Points with my Dream Points?
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Is Genting Points stateroom redemption qualified to earn Dream Points?
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Can I earn Dream Points on other cruise lines under the Genting Group, such as Star Cruises or Crystal Cruises?
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When will Dream Points be credited to my account?
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Will my Dream Points be deducted when I enjoy DreamElite member benefits?
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How can I check my Dream Points balance?
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If I have missing Dream Points, who should I contact to claim?
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Is there any expiry date for Dream Points?
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I only enrolled in DreamElite after disembarkation. Can I still claim the Dream Points from my previous cruise?
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Junior Membership

What is Junior Membership?
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Who is eligible to enrol in Junior Membership?
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Is there any enrolment fee for Junior Membership?
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How can I register Junior Membership for my children?
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How can I know if my children have been registered successfully for the Junior Membership?
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Will my children receive direct marketing communications from DreamElite?
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Can I register more than three children for Junior Memberships?
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Can Junior Members earn Dream Points from eligible cruise nights and onboard spending?
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How can I/my children know the benefits of a Junior Member?
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How can I/my children know how many and which kinds of benefit e-Vouchers we have?
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Can I redeem the Junior Member benefits for my children?
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How can my children redeem their benefit e-Vouchers?
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If my children are not sailing with me - a Principal Member, will they enjoy exclusive privileges of Junior Membership onboard?
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If a Junior Member turns to the age of 18, will his/her membership be terminated?
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Family Account

What is Family Account?
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Is there any enrolment fee for Family Account?
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How can I create my Family Account?
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If my family members (adults) are not yet a DreamElite member, can I add them to my Family Account?
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How can I update/edit the information of my Family Account after submission?
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Can I add more than five members (adults) in my Family Account?
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How can I know if my family members have been added successfully to my Family Account?
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How can my family members cancel their registration to my Family Account? Will I be notified?
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Can I pool together/transfer Dream Points within my Family Account?
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If I do not have a children aged 2-17, can I register for a Family Account?
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